In collaboration with Brett Beranek, I designed and conducted a series of qualitative user experience research projects to help the Nuance team better understand consumers’ perceptions around voice biometric and virtual assistant interactions. If you’ve seen the movie Her by Spike Jonze, you might think that future is still some way out. Nuance is bringing it closer every day.
The Client Perspective
Interaction Experience conducted top-notch qualitative research that enabled Nuance to better understand consumer perceptions of our voice biometric and virtual assistant solutions. Beyond providing Nuance with the research results, Interaction Experience formulated an insightful framework of recommended best practices that allows us to deliver greater value to our customers. We’re extremely pleased with Interaction Experience, and look forward to engaging on future projects.
Brett Beranek, Senior Principal Solutions Marketing Manager, Nuance Communications, Inc.