A series of qualitative user experience research projects to help the Nuance team better understand consumers’ perceptions around voice biometric and virtual assistant interactions.
Study on the attitudes, objectives and needs of current and potential members of the association.
Touch screen Information Architecture and Interaction Design for physical POS.
Co-development of an original research design that combined face to face interviews and usability testing in Montreal’s underground transportation network.
Canada`s largest eye tracking study. Find out whether the increased visual nature of online surveys supports or interferes with the goal of online surveys.
A set of two usability studies to understand how prospective students perceived the university’s web offering. Special focus on the online application process.
A Usability II course that combines theory and practical application of user research/testing and related concepts. Manageable parts that build on each other.
Two studies in iteration to validate the usability & effectiveness of online information modules in educating students about credit and student loans.
Francophone fieldwork that took category managers into Quebeckers’ homes and their favorite grocery stores to observe how they planned and shopped for beer.
A series of studies designed and conducted across the product development process that enabled the team to better understand users’ needs and expectations.